Terms and Conditions

VALIDITY OF GENERAL TERMS AND CONDITIONS
The following terms and conditions shall apply to all services rendered by Sim Travellers LTD, hereafter referred to as SimTravellers, in connection with the prepaid sim card reselling.

Following terms and conditions are provided in the pack proposed to customers in the distribution points on the website www.simtravellers.com

Only SimTravellers’s last general terms and conditions published on the website www.simtravellers.com at the beginning of the rental period shall apply.

SimTravellers may accept variant clauses only in the case of an explicit written agreement.

DESCRIPTION OF SERVICES
2.1 SIM RESSELING

SimTravellers resell prepaid sim cards.

The customer registers and books its sim cards on www.simtravellers.com. Our payment are operated by PAYPAL (https://paypal.com/) with an alias of your credit card (virtual Credit Card Imprint).

2.2 REGISTRATION FOR USING SimTravellers SERVICES

The customer must fill a form and accept the general terms and conditions to use SimTravellers services. The client gives directly, or by the intermediary of the service provider (Hotel, Travel Agency…), on the web browser under www.simtravellers.com the following information:

First Name
Last Name
Address (billing address)
Email address
Mobile phone number
The last point is a European legal requirement. This copy can be either a scan of your document, or a picture of its photo page (for example done with your smartphone’s camera).

2.3 SimTravellers ENGAGEMENTS

SimTravellers shall use reasonable endeavours to provide Customer a quality of service. However SimTravellers does not guarantee that the service won’t be interrupted, furnished on due time, safe or fault-free.

Risks with respect to regular wear and tear, will be assumed by SimTravellers, which will promptly repair the damages which materially impairs the function of the Equipment and/or replace the Equipment.

2.4 CUSTOMER ENGAGEMENTS

In using the Equipment or Services provided by SimTravellers, the Customer must not engage in any action:

that is abusive, illegal or fraudulent;
that causes the Network to be impaired or damaged;
When Customer is in breach of its obligations under this Sec. 2.4, SimTravellers may suspend the Customer’s use of the Service. SimTravellers will notify Customer as soon as reasonably practicable the suspension. During any period of suspension, Customer shall continue to pay all Charges due under this Agreement in respect of the suspended Services.

START, DURATION AND TERMINATION OF THE CONTRACT
The service contract between SimTravellers and the customer starts upon:

order at SimTravellers website https://www.simtravellers.com.
The contract ends as soon as the customer receives sim card at the delivery address specified on SimTravellers website. Activation of the SIM card is under the responsability of the Customer.

CHARGES AND PAYMENT
4.1 PAYMENT CONDITIONS

The payment of SimTravellers services is made by credit card.

The currency of payment is Euro (EUR).

The credit card transaction will be processed and secured by SimTravellers providers PAYPAL (https://paypal.com) .

4.2 CHARGES FOR USE

SimTravellers states all Charges inclusive of VAT, unless specified otherwise.
If the customer reasonably and in good faith disputes an invoice or part of it, Customer shall notify SimTravellers of such dispute within 12 days of receipt of the invoice, providing details of why the invoiced amount is incorrect and, if possible, how much the customer considers is due.
The customer shall not be entitled to set off any of its claims against claims of SimTravellers, except where the customer’s claims are undisputed or have been confirmed by final court judgment.
DELIVERY
When ordering on the website, the customer is responsible for checking that the delivery mode he chose is compatible with his constraints. It is the customer responsibility to make sure that the delivery will be accepted.

If the delivery address entered by the customer during the booking phase is not his own address, it is the customer’s responsibility to warn the hotel (or office, third party…) so that they accept the delivery on his behalf.

Any duty or customs charges for deliveries will be settled by the customer.

REFUND / CANCELLATION / MODIFICATION POLICY
SimTravellers reserves the right to charge 20% of the order price as cancellation fee as long as the SIM Card has not left our warehouse. As soon as your order leaves our warehouse, cancellations/ adjustments of the order are not possible anymore.

PRIVACY
All data provided by customers during the rental and usage of SimTravellers equipment will be protected corresponding to the relevant terms of privacy regarding customer data.

All customer provided data saved by SimTravellers, will be explicitly used for purposes of contractual fulfillment and to inform the customer about products related to their contractual agreement. In this regard the customer agrees explicitly, that they approve and agree to the mailing of such information, also for marketing purposes and in electronic form, e.g. via email. A revocation of consent may be served at any time, but must be made in writing to SimTravellers, stating the affected email addresses.

Any such data is protected by French law “Loi N° 78-17 Informatique et libertés du 6 Janvier 1978” that states that the customer can access, modify or delete any personal data, and that he could use this right by writing to: [email protected].

LIABILITY AND WARRANTY
SimTravellers is not responsible for detriments arising as a result, that the proposed service is not or not constantly available. SimTravellers provides no guarantee of constant availability of the network service.

For any request please write an e-mail to [email protected]